Last Updated: September 18, 2026
At Element 369 Diagnostics (“we,” “our,” or “us”), operating out of Juhu, Mumbai, we are committed to protecting the privacy and security of your personal and medical information. This Privacy Policy explains how we collect, use, disclose, and safeguard your data when you visit our website, book diagnostic tests, or utilize our at-home sample collection services across Mumbai.
1. Information We Collect
To provide accurate pathology testing and smooth home sample collection, we collect the following types of information:
- Personal Identifiable Information (PII): Name, age, gender, contact number, email address, and home/pickup address in Mumbai.
- Health & Medical Information: Prescriptions, test requests, medical history, and diagnostic test results.
- Payment Details: Transaction confirmation and billing details (payment details are processed securely via encrypted third-party payment gateways; we do not store full credit/debit card numbers).
- Technical Data: IP address, browser type, device information, and site interaction data collected via standard website analytics cookies.
2. How We Use Your Information
We use your information strictly for health service delivery and operational needs:
- Service Fulfillment: To schedule phlebotomists for at-home sample collection, process samples through our partner accredited labs, and deliver test reports to you via email or WhatsApp.
- Customer Support: To answer your queries, update you on sample tracking, and provide post-test guidance.
- Quality Assurance: To ensure compliance with pathology standards and improve our diagnostic services.
- Legal & Regulatory Compliance: To maintain records as required under applicable Indian healthcare and data laws.
3. Information Sharing and Disclosure
We respect your medical privacy and do not sell, rent, or trade your personal data to third parties. We share data only under the following strictly controlled circumstances:
- Partner Laboratories: Samples are processed through NABL and CAP-accredited partner laboratories who require patient details to generate accurate medical reports.
- Service Providers: Logistics, technology, and messaging partners (e.g., WhatsApp API providers) bound by strict confidentiality agreements to deliver your reports and booking confirmations.
- Legal Requirements: When required by law enforcement, court orders, or health authorities under Indian jurisdiction.
4. Data Security and Confidentiality
We implement robust administrative, technical, and physical security measures to prevent unauthorized access, alteration, or disclosure of your sensitive personal health information. All digital records and diagnostic reports are stored on secure servers with restricted access.
5. Your Choices & Data Rights
- Access & Corrections: You may request access to or correction of your personal details at any time by contacting our support team.
- Opt-Out: You can unsubscribe from non-essential promotional SMS or WhatsApp messages by following the opt-out instructions in those messages or contacting us directly.